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BlackBerry Enterprise Server

BlackBerry® Balance™ technology enables BlackBerry smartphones to be used for business and personal purposes without compromise. When connected to an organization's BlackBerry® Enterprise Server or BlackBerry® Enterprise Server Express, specific IT policies along with features built into the device software help keep personal information separate and business information highly secure, allowing users to enjoy the fullest BlackBerry experience on a single device.

BlackBerry Server
Type	Designed For	Advantages	Number of Users Supported	Pricing to Start	Features	Setup
BB Enterprise Server Express	Small and Large businesses that have an on-premise mail server. A low cost and secure option to connect to company e-mail.	Enables businesses to maintain security and control over both corporate liable and individual liable users.	Up to 75 users on the email server or 2000+ with dedicated server(s)	Free BlackBerry Enterprise Server Express software and CALs		Can be installed on the existing mail server or on a dedicated server
BB Enterprise Server	Designed to meet the mobile needs of enterprise and government organizations. Includes advanced features such as high availability and supports premium add-on products.	Provides the highest level of IT control and advanced functionality. Offers the ability to add products such as BlackBerry Mobile Voice System.	Unlimited (2,000+ per server)	$3,999 MSRP for 20 Users. 1 CAL - $995 CAL - $429 10 CAL - $699.50 CAL - $3299 Larger CAL packs available.	Can integrate Desk Phone/PBX. Has over 450 IT policies for added security and flexibility. High availability when reaching out for support.	Installed by IT onto a dedicated server.

BlackBerry Technical Support

BlackBerry® Technical Support Services for Small and Medium Business provides affordable technical support directly from the BlackBerry support experts.

BlackBerry® Technical Support Services for Enterprise provides relationship-based support and access to highly experienced technical support experts and proactive maintenance services.

BlackBerry Support Program
	Support Program	Coverage And Access	Named Callers/ Ticket Users	Problem Management	Level Two Support	Support Service Specialist (SSS)	Health Check Services	BB Software Service Packs and Hotfixes	BB Software Updates
Small Medium	Basic	No Phone Support and 24 hour ticket response	2	N/A	N/A	N/A	N/A	Included	N/A
	Enhanced	No Phone Support and 4 hour ticket response	2	N/A	N/A	N/A	N/A	Included	N/A
	Advantage	24x7 phone and 2 hour ticket response	5	Included	Optional	Optional	N/A	Included	Included
Enterprise	Standard	24x7 phone and 2 hour ticket response	5	Included	Included	Optional	Optional	Included	Included
	Premium	24x7 phone and 2 hour ticket response	15	Included	Level 3 (DART)	Support Account Manager (Incld)	Included	Included	Included
	Elite	24x7 phone and 1 hour ticket response	30	Included	Level 3 (DART)	Support Account Manager (Incld)	Included	Included	Included

Good for Enterprise

Good for Enterpriseâ„¢ is a powerful, easy-to-use mobility suite that supports mobile collaboration with a great end-user experience on popular handhelds – like the iPhone, iPad, and Android devices – without compromising IT security and control. Because security and compliance are major concerns for businesses, Good for Enterprise is built on a proven security architecture that has been adopted by top Fortune 500 companies and government agencies, including the Department of Defense.

Good Support Program
Support Program	24/7 Live Phone and Email Support	24/7 Good Knowledge Base Access	Automatic Software Upgrade Notification	Named Callers/ Ticket Users	Priority Queuing of Calls and Emails	Proactive 24/7 Server Monitoring	Designated Technical Account Manager	Early Access to Good Software Releases
Extended	Included	Included	Included	4	N/A	N/A	N/A	N/A
Extended Plus	Included	Included	Included	6	Included	Included	N/A	N/A
Premium	Included	Included	Included	8	Included	Included	Included	Included

Kaspersky Mobile Security

World-class protection for Smartphones–Kaspersky Mobile Security combines innovative anti-theft defense with advanced Internet threat protection to ensure the safety of your Smartphone. Whether your phone is lost or stolen, or is targeted while you're surfing the internet, you know your personal data is always safe.

Key Features

Disables or cleans stolen phone even if the SIM card has been replaced
Advanced phone-finder technology provides Google Maps coordinates
Blocks unwanted calls and texts from specified or unknown numbers
Real-time virus scanning and advanced firewall for 24/7 protection
Privacy mode hides designated contacts, calls, and SMS texts
Supported Platforms: Windows Mobile, Symbian, Blackberry, and Android*

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If you need immediate assistance please contact the TDMobility desk at (800) 237-8931 X83662 or via email at tdmobility@techdata.com