Tech Data Returns Information
Tech Data & Manufacturer Policies | General Return Guidelines |
RMA Shipping Instructions | Stock Balance Returns | DOA/Defective Returns | Open Box Returns | Software License & Other Returns
Tech Data & Manufacturer Policies
Tech Data will facilitate all product returns that fall within Tech Data's and the vendors' policies.
Tech Data's Return Policies:
- We will accept stock balance returns for current product up to 60 days from the invoice date, to a maximum of 5% of previous 90 days purchases
- Our standard DOA/Defective Return window is 30 days from the invoice date
- Tech Data will only facilitate the return of open box items, for those vendors with an open box policy
- Authorized RMA's are valid for 15 days only
- All special order, discontinued and/or configured products are not returnable
- Credit will be issued at current market value at time of receipt of goods
[ Return to Top ]
General Return Guidelines
All product returns require pre-authorization and a RMA number to be received and processed by Tech Data.
Ways you can obtain your RMA number:
- Complete the RMA form by visiting our E-Returns section
- Call us at 800-263-2882 or local 905-286-6750
- Fax your RMA request to 905-286-6731
When Requesting a RMA:
The following information will be required to obtain a return authorization:
- Company Name
- Tech Data Part #
- Customer #
- Serial Number
- Invoice or Sales Order #
- Specific details of the Problem
What happens when a return doesn't qualify:
- Tech Data reserves the right to return products to you that do not comply with the original RMA details
- For refused shipments and unauthorized returns outside of Tech Data's policies, we will deduct a $30 fee (per RA line) from the credit value
- We reserves the right to debit a fee of $75 to your account for any unauthorized use of Tech Data's freight accounts
[ Return to Top ]
RMA Shipping Instructions
It is your responsibility to arrange for delivery and prepay the freight unless Customer Care has authorized the use of Tech Data's freight account.
What to Include:
[ Return to Top ]
Stock Balance Returns
Purchases from Tech Data Canada are eligible for stock balancing for up to 60 days from date of invoice, and are limited to 5% of your previous 90 days purchases. Subject to exceptions for certain Manufacturers. Please review the Manufacturer Return policies in our Online RMA module prior to requesting your RMA.
To qualify, please review the following:
- Product must be in new, unopened, re-saleable boxes (no defacing or damage)
- Must have all original packaging materials manuals and registration cards included
- Discontinued products do not qualify
- Special order and/or configured products do not qualify
- Must be returned freight prepaid
- Your account with Tech Data Canada must be current
- Credit will be issued at current pricing at time of receipt of goods for use against future purchases
- Authorized RMA numbers are only valid for 15 days
[ Return to Top ]
DOA / Defective Returns
For most vendors, the standard DOA/Defective return window is 30 days from Tech Data's invoice date, however many vendors have exceptions either by specific product type or for their entire product line. Please review the Manufacturer Return policies in our Online RMA module prior to requesting your RMA.
Manufacturer policies are subject to change without notice.
Tech Data will make every reasonable effort to exchange DOA and defective products. All original packaging, components, accessories, software and manuals must be included with returned DOA and defective products. DOA and defective products returned incomplete may be assessed a charge for the missing items or returned to you at your expense.
All computer systems returned as DOA or defective will be tested; other products returned as DOA or defective may be tested. Products found not to be DOA or defective will be subject to return to the customer at the customer's expense.
[ Return to Top ]
Open Box Returns
Tech Data will only facilitate returns for those vendors that have an open box policy. Goods must be returned in the original box. Please review the Manufacturer Return policies in our Online RMA module prior to requesting your RMA.
[ Return to Top ]
License & Other Returns
Please review vendor/publisher return details for all software license returns to determine if you should contact Tech Data to process the return or the manufacturer directly.
For all other returns, please ensure you've validated the manufacturer terms & conditions prior to your request.
[ Return to Top ]
|