Customer Service Overview

With the full support of its vendor partners, Tech Data provides a total commitment to solution provider business needs beyond product selection and fulfillment. By offering a full complement of support services ranging from product sourcing, credit, financing, integration, logistics management, marketing, training, and technical services, Tech Data provides its customers with the tools to maximize business opportunities.

Tech Data’s business philosophy extends beyond offering fast delivery of a full line of competitively priced products. Tech Data puts focus on the entire procurement process: product selection, order placement, inventory management, logistics, and financial services.

Tech Data has several different segments of customer service, including:

• General Customer Service — This group answers inquiries concerning defective returns, replacement orders, stock balances and shipment discrepancies. Questions are answered quickly and courteously by our multi-lingual customer service staff.
   
• Latin America Customer Service — The Latin American group includes Spanish- and Portuguese-speaking employees who handle all customer service-related issues for Latin American customers. These customers call a special 727 area code for prompt service.